Find answers about getting started, privacy, online therapy, and cultural context.
Start by taking our free 2-minute assessment. Based on your responses, we match you with an experienced therapist suited to your needs. You can then book your first session online — most clients get an appointment within 24 hours.
Start with our 2-minute assessment. Based on your responses, we match you with a therapist who fits your needs, language preference, and schedule.
Your first session is a chance to get to know your therapist. They will ask about your background, what brought you to therapy, and what you hope to achieve. There is no pressure to share more than you are comfortable with. Together, you will outline a plan for your care.
Our team is here to help. Take the 2-minute assessment or contact us directly — we are happy to answer any questions before you start.
If you are experiencing persistent stress, anxiety, sadness, relationship difficulties, or simply want to grow as a person, therapy can help. You do not need a diagnosis — many people seek therapy during life transitions or to improve overall wellbeing.
For your first session, you just need a private space, a stable internet connection, and a device with a camera and microphone. We recommend joining a few minutes early to make sure your setup is ready.
Yes. After the matching process, you can review your therapist's profile, specializations, and language preferences before confirming. If you prefer a specific therapist, you can request them directly.
Absolutely. Everything you share in therapy is kept strictly confidential. Your therapist will not share information with anyone — including family members — without your explicit written consent.
In rare cases, therapists are legally required to break confidentiality: if there is an imminent risk of harm to yourself or others, if child abuse or elder abuse is suspected, or if required by a court order. Your therapist will explain these limits at the start of therapy.
We use encrypted, secure video platforms for all online sessions. Your records are stored securely with strict access controls. We follow international data protection best practices and Nepal's privacy regulations.
Yes. All video sessions are end-to-end encrypted. We use professional healthcare-grade platforms that meet international security standards. Your session cannot be recorded or accessed by anyone other than you and your therapist.
No. We do not contact your family or share any information about your therapy. All communication goes directly to you through your chosen contact method.
It depends on your goals and concerns. Some people see meaningful improvement in 8 to 12 sessions. Others benefit from longer-term support. Your therapist will work with you to set realistic goals and review progress regularly.
Most clients start with weekly sessions and may transition to bi-weekly as they progress. Your therapist will recommend a frequency based on your needs, but the schedule is always flexible.
The therapeutic relationship is important. If you feel the fit is not right, you can switch therapists at any time with no extra fees. We will help you find a better match.
Individual therapy sessions are typically one-on-one. However, if you feel more comfortable having someone join for the first session, discuss this with your therapist beforehand. For couples or family concerns, we offer specialised sessions.
Your therapist may suggest exercises, reflections, or activities to practise between sessions. These help reinforce what you learn in therapy. You can also access session notes and track your progress through our platform.
We offer Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Eye Movement Desensitization and Reprocessing (EMDR), trauma-focused therapy, and creative expression therapy. Your therapist will recommend the approach best suited to your needs.
For many concerns — including anxiety, depression, stress, and relationship issues — research shows online therapy is highly effective. It also offers greater convenience and accessibility, especially when you want consistent care from a private, familiar environment.
Ready to get started?
Most clients get clarity by starting the 2-minute assessment.
After booking, you receive a secure video link. At the scheduled time, click the link to join your session from any device with a camera and internet connection. Your therapist will guide you through the rest.
A private, quiet space where you will not be interrupted, a device with a camera and microphone (phone, tablet, or computer), and a stable internet connection. Headphones are recommended for extra privacy.
Yes. Our online platform allows you to connect with our therapists from anywhere in the world. This is especially helpful for Nepali diaspora who want culturally aware care in English or Nepali.
If the connection drops, try reconnecting using the same link. If issues persist, your therapist will call you to continue the session by phone or reschedule the remaining time at no extra cost.
Mental health awareness is growing rapidly in Nepal. Seeking therapy is an act of courage and self-care — not a sign of weakness. Our therapists understand the cultural context and provide care that respects your values and traditions.
Yes. Many of our therapists are fluent in both English and Nepali. During the matching process, you can specify your language preference.
Our therapists are trained in culturally sensitive care. They understand the dynamics of Nepali families, social expectations, and the impact of cultural norms on mental health. You will not need to explain your cultural context from scratch.
1166 is Nepal's national mental health and suicide prevention helpline. It is free, confidential, and available for anyone experiencing a mental health crisis or suicidal thoughts. Call 1166 if you or someone you know needs immediate support.
If you or someone you know is in immediate danger, call 100 (Nepal Police) or 102 (Ambulance). For mental health crisis support, dial 1166. You can also contact TUTH Psychiatry Emergency at +977-1-4412303.
Your therapist can provide support during difficult periods, but they are not a crisis service. For emergencies outside of session hours, use the 1166 helpline or go to your nearest emergency department.